How to cancel Kapwing (and its refund policy)
An online content creation platform for editing videos, GIFs, images, and audio. Facts on this page are quoted from Kapwing's own pages, read 2026-08-24.
Paid plans from $16/mo · free tier available
How to cancel
Self-serve, from your account
“Kapwing customers can manage their subscriptions and cancellations by going to their Workspace Settings.”
verbatim · www.kapwing.com/policies/refund
Refunds
States payments are non-refundable
“we do not issue refunds for subscriptions once you decide to upgrade to a paid Kapwing Plan.”
verbatim · www.kapwing.com/policies/refund
Auto-renewal
Renews automatically until cancelled
“All subscriptions are renewed automatically until canceled.”
verbatim · www.kapwing.com/policies/refund
Before you cancel
- There is a stated free tier — downgrading instead of cancelling keeps your account and stops the billing.
- Pricing is credit-based; spend or export what your remaining credits cover before the plan ends.
Downgrade instead? Kapwing plans as stated
| Plan | Price | Notes |
|---|---|---|
| Free | $0 | 10 credits |
| Pro | $16/mo | 1,000 credits / month |
| Business | $50/mo | 4,000 credits / month |
Request a refund by email
Kapwing states payments are non-refundable — you can still ask, and the template below is worded as a goodwill request, not a demand.
Kapwing lists no support email on the pages we read — paste the template into their contact form.
Kapwing is one of 137 tools, of the 630 AI tools we've read, that state payments are non-refundable.
Replacing Kapwing? Compared alternatives
FAQ
- Can I get a refund from Kapwing?
- Kapwing's terms state payments are non-refundable. Cancelling stops the next charge but does not refund the current period.
- Does Kapwing auto-renew?
- Yes — Kapwing states subscriptions renew automatically until cancelled.
- Can I downgrade to a free plan instead of cancelling?
- Kapwing states it has a free tier, so downgrading instead of deleting your account keeps your data and stops the billing.
- How do I contact Kapwing support?
- Via their support page: https://www.kapwing.com/contact-us
Source: https://www.kapwing.com/policies/refund · read 2026-08-24. This page reports what Kapwing states on its own site; terms change — check the linked page before acting. Not legal advice.