Can I get a refund from Otter.ai?

Otter.ai's terms state payments are non-refundable. Cancelling stops the next charge but does not refund the current period.

Does Otter.ai auto-renew?

Yes — Otter.ai states subscriptions renew automatically until cancelled.

Does Otter.ai have a free trial?

Yes — Otter.ai states it offers a free trial. Its terms also state subscriptions renew automatically, so cancel before the trial converts if you don't want to be billed.

Can I downgrade to a free plan instead of cancelling?

Otter.ai states it has a free tier, so downgrading instead of deleting your account keeps your data and stops the billing.

How to cancel Otter.ai (and its refund policy)

AI tool that transcribes meetings, interviews, and everyday discussions, turning them into structured, searchable, and actionable knowledge. Facts on this page are quoted from Otter.ai's own pages, read 2026-08-05.

Paid plans from $8.33/mo · free tier available

How to cancel

Self-serve, from your account

“You may cancel the Subscription Service in the settings page for your account at Otter.ai if you signed up directly via our website, or through settings in the Apple App Store, or Google Play Store”

verbatim · otter.ai/terms-of-service

Refunds

States payments are non-refundable

“All fees are in U.S. Dollars and are non-refundable.”

verbatim · otter.ai/terms-of-service

Auto-renewal

Renews automatically until cancelled

“The term of each Subscription Service will automatically renew for a period equal to the Initial Subscription Period or one (1) year periods, whichever is less”

verbatim · otter.ai/terms-of-service

Before you cancel

Otter.ai states it offers a free trial — and that subscriptions renew automatically, so a trial left running becomes a charge.
There is a stated free tier — downgrading instead of cancelling keeps your account and stops the billing.
Otter.ai runs on web, desktop-mac, desktop-windows, ios, android, chrome-extension — cancel wherever you subscribed: a plan bought through the Apple App Store or Google Play is managed there, not on the website.

Downgrade instead? Otter.ai plans as stated

Plan	Price	Notes
Basic	$0	300 monthly transcription minutes
Pro	$8.33/mo	1200 in-app recording minutes
Business	$19.99/mo	Unlimited meetings + in-app recordings
Enterprise	—

Request a refund by email

Otter.ai states payments are non-refundable — you can still ask, and the template below is worded as a goodwill request, not a demand.

Email a refund request

Opens your own mail app addressed to [email protected] — nothing is sent through task2ai.

Otter.ai is one of 137 tools, of the 630 AI tools we've read, that state payments are non-refundable.

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FAQ

Can I get a refund from Otter.ai?: Otter.ai's terms state payments are non-refundable. Cancelling stops the next charge but does not refund the current period.
Does Otter.ai auto-renew?: Yes — Otter.ai states subscriptions renew automatically until cancelled.
Does Otter.ai have a free trial?: Yes — Otter.ai states it offers a free trial. Its terms also state subscriptions renew automatically, so cancel before the trial converts if you don't want to be billed.
Can I downgrade to a free plan instead of cancelling?: Otter.ai states it has a free tier, so downgrading instead of deleting your account keeps your data and stops the billing.
How do I contact Otter.ai support?: Via [email protected].

Source: https://otter.ai/terms-of-service · read 2026-08-05. This page reports what Otter.ai states on its own site; terms change — check the linked page before acting. Not legal advice.