Best AI tools to analyze customer feedback
Top picks at a glance:
- n8n — An AI workflow automation platform for technical teams to build processes using visual interfaces or code.
- Canny — AI-powered customer intelligence platform for product teams to capture, organize, and prioritize customer feedback.
- TheySaid — AI user testing, interviews, and surveys to understand user feedback and behavior at scale.
- AiAssistWorks — AI-powered add-ons for Google Sheets, Docs, and Slides using 100+ AI models.
- scalerX.ai — Autonomous AI agents powered by RAG technology for Telegram groups and channels.
| Tool | What it does | Pricing | Free tier | Refunds |
|---|---|---|---|---|
| n8n | An AI workflow automation platform for technical teams to build processes using visual interfaces or code. | Free tier; paid from $16.66/mo | Yes | — |
| Canny | AI-powered customer intelligence platform for product teams to capture, organize, and prioritize customer feedback. | Free tier; paid from $65.83/mo | Yes | — |
| TheySaid | AI user testing, interviews, and surveys to understand user feedback and behavior at scale. | Free tier | Yes | None stated |
| AiAssistWorks | AI-powered add-ons for Google Sheets, Docs, and Slides using 100+ AI models. | Free tier; paid from $3/mo | Yes | 30 days |
| scalerX.ai | Autonomous AI agents powered by RAG technology for Telegram groups and channels. | Free tier * | Yes | — |
— means the vendor does not state it on the pages we read.
* pricing not verified against the vendor's pricing page.
How do I choose an AI tool to analyze customer feedback?
When selecting your tool, first determine if you need an API for custom integrations; n8n, Canny, TheySaid, and scalerX.ai provide one, whereas AiAssistWorks does not. Consider where you work: choose Canny for browser-based product management, n8n for desktop or self-hosted workflows, or scalerX.ai if your feedback lives in Telegram. If you operate within Google Workspace, AiAssistWorks is the logical choice. Review the financial commitment carefully by checking if the tool requires a paid subscription starting at $3/mo or $65.83/mo, and note the cancellation terms—whether you can cancel in-app or must use email. Finally, verify if your use case involves sensitive data, as TheySaid explicitly limits data collection, and ensure you are comfortable with refund policies before finalizing your purchase.
An AI workflow automation platform for technical teams to build processes using visual interfaces or code.
Generate customer insights from reviews
— n8n.io
Pricing, in their words: “$20/mo, billed annually” (pricing)
Subscription terms they state: cancel in-app (source)
No usage limits stated on the pages we read.
Canny
Visit Cannycanny.io
AI-powered customer intelligence platform for product teams to capture, organize, and prioritize customer feedback.
Autopilot reads every sales call, support ticket, and chat
— canny.io
Pricing, in their words: “$79 / month billed yearly” (pricing)
Subscription terms they state: cancel by email · auto-renews (source)
No usage limits stated on the pages we read.
TheySaid
Visit TheySaidtheysaid.io
AI user testing, interviews, and surveys to understand user feedback and behavior at scale.
AI summarizes key learnings, themes and recommendations automatically.
Pricing, in their words: “All plans are billed annually by default. Monthly billing is available but costs 33% more.” (pricing)
Subscription terms they state: states no refunds (source)
Limits the vendor states:
- no collection of sensitive data without consent
AiAssistWorks
Visit AiAssistWorksaiassistworks.com
AI-powered add-ons for Google Sheets, Docs, and Slides using 100+ AI models.
Bulk Sentiment Analysis
Pricing, in their words: “We have a 30-day refund policy for yearly and lifetime plan and a 7-day refund policy for monthly plan.” (pricing)
Subscription terms they state: 30-day refund window (source)
Limits the vendor states:
- no own AI models
scalerX.ai
Visit scalerX.aiscalerx.ai
Autonomous AI agents powered by RAG technology for Telegram groups and channels.
Gauge community mood with sentiment analysis insights
Pricing: Free tier (pricing)
No usage limits stated on the pages we read.
FAQ
Is there a free tool to analyze customer feedback?
Yes — n8n, Canny, TheySaid, AiAssistWorks, scalerX.ai offer a free tier.
What is the cheapest paid option to analyze customer feedback?
AiAssistWorks starts at $3/month.
Which of these have an API?
n8n, Canny, TheySaid, scalerX.ai document a developer API.
How do I cancel these subscriptions?
n8n: cancel in-app; Canny: cancel by email. TheySaid, AiAssistWorks, scalerX.ai do not state a cancellation route on the pages we read.
Can I get a refund?
TheySaid states it does not offer refunds; AiAssistWorks states a 30-day refund window. The others (n8n, Canny, scalerX.ai) do not state a refund policy on the pages we read.
Do these subscriptions auto-renew?
Canny states that paid plans renew automatically. Check the billing page before subscribing; the rest do not state it either way.
Sources
Every fact above was read from the vendors' own pages: