Can I get a refund from Wan?

Wan's terms state payments are non-refundable. Cancelling stops the next charge but does not refund the current period.

Yes — Wan states subscriptions renew automatically until cancelled.

Can I downgrade to a free plan instead of cancelling?

Wan states it has a free tier, so downgrading instead of deleting your account keeps your data and stops the billing.

How do I contact Wan support?

Wan does not state a support channel on the pages we read — use the billing or help section inside your account.

How to cancel Wan (and its refund policy)

Turn your ideas into high-quality images and videos using multimodal input and precise instruction-based editing. Facts on this page are quoted from Wan's own pages, read 2026-08-25.

Paid plans from $5/mo · free tier available

How to cancel

Self-serve, from your account

“You can cancel anytime.”

verbatim · create.wan.video/pricing

Refunds

States payments are non-refundable

“the first month/year is non-refundable after activation.”

verbatim · create.wan.video/pricing

Auto-renewal

Renews automatically until cancelled

“Monthly/Yearly subscription auto-renews.”

verbatim · create.wan.video/pricing

Before you cancel

There is a stated free tier — downgrading instead of cancelling keeps your account and stops the billing.
Pricing is credit-based; spend or export what your remaining credits cover before the plan ends.
Wan runs on web, ios, android — cancel wherever you subscribed: a plan bought through the Apple App Store or Google Play is managed there, not on the website.

Downgrade instead? Wan plans as stated

Plan	Price	Notes
Free	$0	Daily check-in to earn free credits
Pro	$5/mo	300 Credits per month
Premium	$20/mo	1200 Credits per month

Request a refund by email

Wan states payments are non-refundable — you can still ask, and the template below is worded as a goodwill request, not a demand.

Wan does not state a support channel on the pages we read — paste the template into the billing or help form inside your account.

Wan is one of 137 tools, of the 630 AI tools we've read, that state payments are non-refundable.

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FAQ

Can I get a refund from Wan?: Wan's terms state payments are non-refundable. Cancelling stops the next charge but does not refund the current period.
Does Wan auto-renew?: Yes — Wan states subscriptions renew automatically until cancelled.
Can I downgrade to a free plan instead of cancelling?: Wan states it has a free tier, so downgrading instead of deleting your account keeps your data and stops the billing.
How do I contact Wan support?: Wan does not state a support channel on the pages we read — use the billing or help section inside your account.

Source: https://create.wan.video/pricing · read 2026-08-25. This page reports what Wan states on its own site; terms change — check the linked page before acting. Not legal advice.