Best AI tools to automate inbound call routing
Top picks at a glance:
- Gorgias — E-commerce teams needing integrated chat and support ticket routing.
- JustCall — Sales and support teams needing multi-device phone and SMS automation.
- ZenCall — Businesses looking for a simple, cost-effective AI-driven phone system.
- Revmo AI — Companies requiring advanced AI agents for complex customer inquiry workflows.
| Tool | What it does | Pricing | Free tier | Refunds |
|---|---|---|---|---|
| Gorgias | Conversational AI platform for ecommerce that resolves support questions instantly and converts shoppers with personalized chat. | From $40/mo | No | None stated |
| JustCall | Cloud phone system for sales and support teams providing voice, SMS, workflow automation, and AI coaching. | From $29/mo * | No | None stated |
| ZenCall | The AI Phone System for Modern Business | From $23/mo * | No | — |
| Revmo AI | AI agent for inbound customer interactions that completes workflows across locations and channels. | From $79/mo | No | — |
— means the vendor does not state it on the pages we read.
* pricing not verified against the vendor's pricing page.
How do I choose an AI tool to automate inbound call routing?
Choosing the right tool depends on your team's specific workflow and technical constraints. If you prioritize budget, start by comparing the monthly entry prices of ZenCall and JustCall. Consider where your team works; choose JustCall if you need desktop and mobile app support, or opt for ZenCall or Revmo AI if you require a web-centric approach. Always verify how you can cancel, as policies vary between email-based and in-app systems. If your industry handles sensitive medical data, be aware that Gorgias cannot process protected health information. Finally, evaluate whether you need a simple platform for phone calls or a broader e-commerce integration. Since all options offer API access, prioritize the tool that matches your required device compatibility and subscription management preferences to ensure a smooth long-term deployment.
Gorgias
Visit Gorgiasgorgias.com
Best for: E-commerce teams needing integrated chat and support ticket routing.
Gorgias functions as a conversational AI platform tailored for e-commerce support needs. It allows teams to route tickets to support agents while converting shoppers via personalized chat. Note that this platform cannot process protected health information and does not offer refunds.
Route, assign, and manage tickets across your team
Pricing, in their words: “AI Agent on every plan, pay only when it resolves a conversation.” (pricing)
Subscription terms they state: cancel by email · auto-renews · states no refunds (source)
Limits the vendor states:
- Cannot process protected health information
- Cannot downgrade during a subscription term
JustCall
Visit JustCalljustcall.io
Best for: Sales and support teams needing multi-device phone and SMS automation.
This cloud phone system provides voice, SMS, and AI coaching tools for diverse teams. It enables users to automate inbound call routing across desktop, mobile, and browser platforms. Subscription management is handled in-app, though the provider states no refunds are available.
Never miss an inbound lead again. The agent answers, qualifies, books the meeting, and hands off to a rep.
Pricing: From $29/mo (pricing)
Subscription terms they state: cancel in-app · auto-renews · states no refunds (source)
No usage limits stated on the pages we read.
ZenCall
Visit ZenCallzencall.ai
Best for: Businesses looking for a simple, cost-effective AI-driven phone system.
ZenCall serves as an AI phone system designed for the requirements of a modern business. It simplifies operations by providing the functionality to route customer calls directly. The service is accessible via web interfaces and includes API support.
Route calls based on intent, sentiment, or CRM value instantly.
Pricing: From $23/mo (pricing)
No usage limits stated on the pages we read.
Revmo AI
Visit Revmo AIagent4.ai
Best for: Companies requiring advanced AI agents for complex customer inquiry workflows.
Revmo AI provides an AI agent capable of managing inbound customer interactions. It is built to complete workflows across various channels and locations to route customer inquiries effectively. Interested users must contact sales for pricing and deployment details.
Source: agent4.ai
Pricing, in their words: “Pay-as-you-go starts at $0.59 per resolved conversation, and platform agents start at $79 per agent per month.” (pricing)
Subscription terms they state: cancel by email (source)
No usage limits stated on the pages we read.
Which one for your situation?
- You run a high-volume e-commerce shop and need to manage support tickets alongside customer chat. → Gorgias: It is specifically designed for e-commerce to resolve support questions instantly and route tickets to support agents.
- Your sales team works across multiple devices and needs a comprehensive phone system with SMS. → JustCall: It supports web, desktop, mobile, and browser extensions, offering a full suite of voice and SMS features for teams.
- You need a straightforward, cost-effective AI phone system for your modern business. → ZenCall: Starting at $23 per month, it provides an accessible AI phone system focused on the task to route customer calls.
- You require an AI agent to manage complex customer inquiry workflows across various channels. → Revmo AI: It offers an AI agent built to complete workflows across different locations and channels to route customer inquiries.
FAQ
What is the cheapest paid option to automate inbound call routing?
ZenCall starts at $23/month.
Which of these have an API?
Gorgias, JustCall, ZenCall, Revmo AI document a developer API.
How do I cancel these subscriptions?
Gorgias: cancel by email; JustCall: cancel in-app; Revmo AI: cancel by email. ZenCall does not state a cancellation route on the pages we read.
Can I get a refund?
Gorgias states it does not offer refunds; JustCall states it does not offer refunds. The others (ZenCall, Revmo AI) do not state a refund policy on the pages we read.
Do these subscriptions auto-renew?
Gorgias, JustCall state that paid plans renew automatically. Check the billing page before subscribing; the rest do not state it either way.
Sources
Every fact above was read from the vendors' own pages: