Best AI tools to automate chat responses
Top picks at a glance:
- Clico — A browser extension that brings AI into any text box on the web.
- Gorgias — Conversational AI platform for ecommerce that resolves support questions instantly and converts shoppers with personalized chat.
- Reply — Sales engagement platform to automate email, LinkedIn, and phone outreach, including AI-driven prospect research and response handling.
- tawk.to — Businesses needing multi-channel live chat support with AI features.
| Tool | What it does | Pricing | Free tier | Refunds |
|---|---|---|---|---|
| Clico | A browser extension that brings AI into any text box on the web. | Free tier; paid from $9.90/mo | Yes | — |
| Gorgias | Conversational AI platform for ecommerce that resolves support questions instantly and converts shoppers with personalized chat. | From $40/mo | No | None stated |
| Reply | Sales engagement platform to automate email, LinkedIn, and phone outreach, including AI-driven prospect research and response handling. | Free tier; paid from $49/mo * | Yes | — |
| tawk.to | Live chat software for businesses to communicate with website visitors across multiple channels. | Free tier; paid from $29/mo * | Yes | — |
— means the vendor does not state it on the pages we read.
* pricing not verified against the vendor's pricing page.
How do I choose an AI tool to automate chat responses?
When choosing the right tool, first determine if you need a specialized platform or a browser-based assistant. If you require deep integration, confirm whether an API is available, as it is supported by Gorgias, Reply, and tawk.to but absent in Clico. Evaluate your budget by checking if a free tier meets your needs; Clico, Reply, and tawk.to provide this, while Gorgias requires a paid subscription starting at $40. Pay close attention to functional limits, such as Gorgias being unable to process protected health information or Clico being unable to read password fields. Finally, consider your long-term commitment. Gorgias does not offer refunds and prevents plan downgrades during a term, while Clico allows for in-app cancellations. Choose based on whether your workflow demands mobile access, sales-specific automation, or general web-based text support.
A browser extension that brings AI into any text box on the web.
Write, reply, summarize, and research without leaving the page or switching tabs.
Pricing, in their words: “Clico includes a real Free plan with 100 monthly generations. Pro unlocks unlimited generations” (pricing)
Subscription terms they state: cancel in-app (source)
Limits the vendor states:
- Cannot read password fields
Gorgias
Visit Gorgiasgorgias.com
Conversational AI platform for ecommerce that resolves support questions instantly and converts shoppers with personalized chat.
“The AI upsells with a conversational tone that feels genuinely helpful, not pushy.
Pricing, in their words: “AI Agent on every plan, pay only when it resolves a conversation.” (pricing)
Subscription terms they state: cancel by email · auto-renews · states no refunds (source)
Limits the vendor states:
- Cannot process protected health information
- Cannot downgrade during a subscription term
Reply
Visit Replyreply.ioSales engagement platform to automate email, LinkedIn, and phone outreach, including AI-driven prospect research and response handling.
Once you get an email response, AI handles the follow-ups, answers basic queries, and books meetings for you.
— reply.io
Pricing: Free tier; paid from $49/mo (pricing)
Limits the vendor states:
- LinkedIn automation restricted to paid plans
- Calls & SMS automation restricted to paid plans
tawk.to
Visit tawk.totawk.toBest for: Businesses needing multi-channel live chat support with AI features.
This software allows you to automate chat responses with ai for website visitors across multiple channels. It offers a free tier and is compatible with web, desktop, and mobile operating systems. It also includes API access for further integration.
Using the data in your Knowledge Base and a set of Shortcut FAQs, the bot will answer chats on your behalf 24x7x365
— tawk.to
Pricing: Free tier; paid from $29/mo (pricing)
No usage limits stated on the pages we read.
Which one for your situation?
- You own a small business and need a live chat tool that works across multiple platforms including desktop and mobile. → tawk.to: It provides live chat software for businesses to communicate with website visitors on the web, desktop, and mobile devices.
FAQ
Is there a free tool to automate chat responses?
Yes — Clico, Reply, tawk.to offer a free tier.
What is the cheapest paid option to automate chat responses?
Clico starts at $9.90/month.
Which of these have an API?
Gorgias, Reply, tawk.to document a developer API.
How do I cancel these subscriptions?
Clico: cancel in-app; Gorgias: cancel by email. Reply, tawk.to do not state a cancellation route on the pages we read.
Can I get a refund?
Gorgias states it does not offer refunds. The others (Clico, Reply, tawk.to) do not state a refund policy on the pages we read.
Do these subscriptions auto-renew?
Gorgias states that paid plans renew automatically. Check the billing page before subscribing; the rest do not state it either way.
Sources
Every fact above was read from the vendors' own pages: