How to cancel ElevenLabs (and its refund policy)
An AI research and product company transforming how we interact with technology through speech, music, and sound generation. Facts on this page are quoted from ElevenLabs's own pages, read 2026-08-05.
Paid plans from $6/mo · free tier available
How to cancel
Self-serve, from your account
stated on elevenlabs.io/terms-of-use
Refunds
States payments are non-refundable
stated on elevenlabs.io/terms-of-use
Auto-renewal
Renews automatically until cancelled
stated on elevenlabs.io/terms-of-use
Before you cancel
- There is a stated free tier — downgrading instead of cancelling keeps your account and stops the billing.
- Pricing is credit-based; spend or export what your remaining credits cover before the plan ends.
- ElevenLabs runs on web, api — cancel wherever you subscribed: a plan bought through the Apple App Store or Google Play is managed there, not on the website.
Downgrade instead? ElevenLabs plans as stated
| Plan | Price | Notes |
|---|---|---|
| Free | $0 | 10k credits per month |
| Starter | $6/mo | 30k credits per month |
| Creator | $11/mo | 121k credits per month; $22 First month 50% off |
| Pro | $99/mo | 600k credits per month |
| Scale | $299/mo | 1.8M credits per month; 3 seats |
| Business | $990/mo | 6M credits per month; 10 seats |
Request a refund by email
ElevenLabs states payments are non-refundable — you can still ask, and the template below is worded as a goodwill request, not a demand.
ElevenLabs does not state a support channel on the pages we read — paste the template into the billing or help form inside your account.
ElevenLabs is one of 137 tools, of the 630 AI tools we've read, that state payments are non-refundable.
Replacing ElevenLabs? Compared alternatives
FAQ
- Can I get a refund from ElevenLabs?
- ElevenLabs's terms state payments are non-refundable. Cancelling stops the next charge but does not refund the current period.
- Does ElevenLabs auto-renew?
- Yes — ElevenLabs states subscriptions renew automatically until cancelled.
- Can I downgrade to a free plan instead of cancelling?
- ElevenLabs states it has a free tier, so downgrading instead of deleting your account keeps your data and stops the billing.
- How do I contact ElevenLabs support?
- ElevenLabs does not state a support channel on the pages we read — use the billing or help section inside your account.
Source: https://elevenlabs.io/terms-of-use · read 2026-08-05. This page reports what ElevenLabs states on its own site; terms change — check the linked page before acting. Not legal advice.