How to cancel CrePal (and its refund policy)
An AI video creation agent that plans, generates, and assembles multi-scene videos using various AI models. Facts on this page are quoted from CrePal's own pages, read 2026-08-05.
Paid plans from $26/mo · free tier available
How to cancel
Self-serve, from your account
“Cancel anytime from your profile — access continues until your current billing period ends.”
verbatim · crepal.ai/terms-and-conditions
Refunds
States payments are non-refundable
“All subscription payments are generally non-refundable once a billing period has started.”
verbatim · crepal.ai/terms-and-conditions
Auto-renewal
Renews automatically until cancelled
“Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date through your account settings or billing portal.”
verbatim · crepal.ai/terms-and-conditions
Before you cancel
- There is a stated free tier — downgrading instead of cancelling keeps your account and stops the billing.
- Pricing is credit-based; spend or export what your remaining credits cover before the plan ends.
Downgrade instead? CrePal plans as stated
| Plan | Price | Notes |
|---|---|---|
| Plus | $26/mo | 3000 credits/mo |
| Pro | $72/mo | 8000 credits/mo |
| Max | $180/mo | 20000 credits/mo |
Request a refund by email
CrePal states payments are non-refundable — you can still ask, and the template below is worded as a goodwill request, not a demand.
Opens your own mail app addressed to [email protected] — nothing is sent through task2ai.
CrePal is one of 137 tools, of the 630 AI tools we've read, that state payments are non-refundable.
FAQ
- Can I get a refund from CrePal?
- CrePal's terms state payments are non-refundable. Cancelling stops the next charge but does not refund the current period.
- Does CrePal auto-renew?
- Yes — CrePal states subscriptions renew automatically until cancelled.
- Can I downgrade to a free plan instead of cancelling?
- CrePal states it has a free tier, so downgrading instead of deleting your account keeps your data and stops the billing.
- How do I contact CrePal support?
- Via [email protected].
Source: https://crepal.ai/terms-and-conditions · read 2026-08-05. This page reports what CrePal states on its own site; terms change — check the linked page before acting. Not legal advice.